PATIENT INFORMATION

Patient info

PREPARING FOR YOUR FIRST APPOINTMENT

Welcome to VitalCare Family Practice! We are committed to providing the highest quality of healthcare for people of all ages in the Richmond metro area. Our comprehensive patient care services include: wellness visits, illness visits, management for chronic conditions, minor surgical procedures and mental health management.

At VitalCare Family Practice, we leverage technology to better serve our community and make your visit as convenient as possible. Before your scheduled appointment, watch for a text message with a link to complete your pre-registration. Completing this information before you arrive can help streamline the check-in process and reduce wait times at your appointment. In addition to our in-office patient care, we increase patient information and access by extending our care through televisits. We are grateful that you have entrusted us with your health and look forward to serving you.

What To Bring To Your First Appointment:

Complete your pre-registration before arriving (watch for your appointment text)

Current insurance card

Valid Photo ID

Copays

Current list of all medication and a list of medication allergies

Questions about the medical condition for which you are being seen

Your child’s medical records, immunization records and allergies

NOW OFFERING TELEMEDICINE!

VitalCare Family Practice offers telemedicine services to our patients through our patient portal. If you would like to use our telemedicine service, please contact the office at 804-256-8282 to speak to a VitalCare team member, and we will schedule a telemedicine appointment for you!

MAKE PAYMENTS ONLINE WITH OUR PAYMENT PORTAL

At VitalCare Family Practice, we’re committed to making your healthcare experience easier and more convenient, including managing your medical bills. Our secure online payment portal through Phreesia allows patients in Chesterfield, Prince George, Henrico and surrounding Virginia communities to make payments anytime, from anywhere. With a simple, accessible payment process, you can spend less time managing bills and more time focusing on your health and well-being.

OUR POLICIES


Appointments are available Monday through Thursday from 8:00 a.m. to 4:30 p.m., and on Friday from 8:00 a.m. to 12:00 p.m.

Your appointment can be made by calling our office or you can use our secure Patient Portal. Current patients who wish to use the patient portal for the first time should call our office for log in instructions and patient information.

New Patients

Please remember to bring a valid photo ID, your insurance card, and all current prescription bottles to your appointment.

We also encourage new patients to contact their insurance company in advance to verify that VitalCare Family Practice is in-network and to update their Primary Care Provider (PCP)to the VitalCare provider they will be seeing for primary care.

If your visit is for a service outside of primary care and you have an HMO or EPO plan, please obtain an insurance referral prior to your appointment. Ensuring your PCP is updated and obtaining the insurance referral will help prevent any coverage issues or billing discrepancies.

Lastly, please complete the Patient Registration Forms before your visit. You can text us at 804.256.8282 to request a digital copy prior to your first appointment

Nuevos pacientes

Por favor, recuerde traer una identificación con foto válida, su tarjeta de seguro y todos los frascos de receta actuales a su cita.

También recomendamos que los pacientes nuevos contacten a su compañía de seguros con anticipación para verificar que VitalCare Family Practice esté dentro de la red y para actualizar su Proveedor de Atención Primaria (PCP) al proveedor de VitalCare que verá para atención primaria.

Si su visita es para un servicio fuera de la atención primaria y tiene un plan HMO o EPO, por favor obtenga una referencia de seguro antes de su cita. Asegurarse de que su PCP esté actualizado y obtener la referencia de seguro ayudará a prevenir problemas de cobertura o discrepancias en la facturación.

Por último, complete los formularios de registro de pacientes antes de su visita. Puede enviarnos un mensaje de texto al 804.256.8282 para solicitar una copia digital antes de su primera cita.

Cancellations

We understand life is sometimes unpredictable. However, if you are unable to keep your appointment please call at least 24 hours in advance to cancel.

Failure to show for your appointment or give adequate notice may result in a $50 charge.

We ask that all new patients arrive 30 minutes prior to the scheduled appointment time.

After-Hour Urgent Patient Care and Emergent Needs

We care about you at VitalCare Family Practice. We have a provider on call 24/7. Please call our hotline and our system will have a provider contact you in minutes.

IF THIS IS A LIFE THREATENING EMERGENCY PLEASE DIAL 911 OR GO TO THE NEAREST EMERGENCY ROOM.

Routine/Follow Up Appointments

These are visits for your chronic medical conditions, medication refills and non-urgent conditions. Please call or schedule online at least 2 weeks in advance.

Adult Physicals and GYN Exams

Please call or book online at least 2 weeks in advance for your preventative healthcare appointments.

Frequently Asked Questions

At VitalCare Family Practice, we want to provide you with the most comprehensive care that we can. Sometimes, this includes addressing multiple needs during the same appointment. Read below for more information as to how visits may be billed when both medical concerns and preventive care are discussed during your appointment.

Your annual physical (also called a preventive visit) focuses on:

  • routine check-ups and screenings
  • preventive care (such as vaccines and age-appropriate screenings)
  • reviewing your overall health and wellness

Most insurance plans fully cover preventive visits, so there’s usually no copay or deductible.

Specific health concerns are treated as problem-oriented services, such as:

  • new symptoms (e.g., fatigue, pain, headaches)
  • managing chronic conditions (e.g., diabetes, high blood pressure)
  • adjusting medications or ordering additional testing

These services are separate from preventive care and usually require a copay or deductible.

If, during your physical, you ask us to evaluate or manage a concern that requires additional time or assessment, we may bill for both.

This means you may have a copay or bill for the problem-focused portion, even if your physical is covered.

Insurance companies consider preventive care and medical problem management to be two different types of services. When both are provided, we are required to bill them separately.

You have options, and we’re happy to work with you.

If you only want a preventive visit: Let us know, and we will focus strictly on preventive care.

If you have concerns you’d like addressed, we can: Address them during the same visit (may result in additional charges), or schedule a separate visit for those concerns.

Our goal is to be transparent and avoid surprises. If you have questions about billing or how you visit may be handled, please don’t hesitate to ask our team before or during your appointment.

Video Library

 Doctor’s Office or ER?

What is a Geriatric Nurse Practitioner?